Job Description

Key Responsibilities

Client Support & Relationship Management:

• Act as the first point of contact for client inquiries, ensuring timely and professional responses.
• Support Client Success Managers in maintaining strong client relationships through regular check-ins and status updates.
• Assist in setting clear expectations with clients regarding project timelines, deliverables, and objectives.
• Help resolve client concerns promptly and escalate complex issues when necessary.

Project Coordination & Execution:

• Assist in managing timelines, deliverables, and workflows across creative, marketing, and development teams.
• Track project progress to ensure deadlines are met and expectations are aligned.
• Help prepare client reports, presentations, and campaign performance updates.
• Collaborate with internal teams to maintain smooth execution of projects, from branding and design to digital marketing campaigns.

Internal Collaboration & Process Improvement:

• Work closely with the marketing, creative, and development teams to ensure client objectives are met.
• Assist in implementing and maintaining Visualis' Airtable workflow for efficient project tracking.
• Gather client feedback and contribute to improving processes, ensuring a streamlined client experience.
• Support the integration of tools like HubSpot, Jira, or other marketing automation platforms for efficient workflow management.

Data & Performance Monitoring:

• Monitor client campaign performance, gathering insights and recommendations for improvement.
• Maintain accurate records of client interactions, deliverables, and key performance indicators.

Qualifications

Required Experience:

• 3+ years of experience in client success, account coordination, or project management within a marketing, creative, or digital agency.
• Exposure to digital marketing, branding, content strategy, or web development is a plus.
• Excellent project management and problem-solving skills to optimize workflows across multiple teams.

Skills & Competencies:

• Strong communication skills with the ability to maintain professional and positive client relationships.
• Highly organized and able to track multiple projects while prioritizing tasks effectively.
• Detail-oriented with a focus on accuracy in reporting and project execution.
• Proactive, adaptable, and comfortable working in a fast-paced, dynamic environment.
• Familiarity with project management tools such as Airtable, Asana, Jira, Trello, or HubSpot is a plus.

Preferred Experience:

• Background in marketing, advertising, or creative industries.
• Understanding of SEO, social media marketing, content marketing, and paid media.
• Experience using CRM tools like HubSpot for client communication and reporting.

Job Tags

Similar Jobs