Job Description

Job Description

Job Description

State Farm Agency, located in Phoenix, AZ is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Base Salary plus Bonus Opportunity
• Paid Time Off (1 week first year; 2 weeks second year)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Ideal Candidate:

• AZ Property and Casualty license (required)
• AZ Life and Health license (preferred)
• Strong phone contact handling skills and active listening
• Comfortable with making outbound calls
• Genuinely excited to help customers
• Patient, empathetic, and passionately communicative; loves to talk
• Ability to empathize with and advocate for clients when necessary
• Strong Problem-solving skills
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.

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