Job Description

Customer Success/Support Intern – Internship Opportunity

Gain hands-on experience assisting with customer inquiries, onboarding new clients, and collaborating on customer success initiatives. Enhance your communication, problem-solving, and relationship-building skills while enjoying a flexible, remote-friendly environment. Plus, earn a certificate, letter of recommendation, and the chance for internal hiring opportunities! Apply today!

Roles & Responsibilities:

• Assist in responding to customer inquiries via email, chat, or support tickets.
• Help document customer feedback and concerns for the Customer Success team.
• Monitor support tickets and follow up on unresolved issues.
• Conduct kick-off calls and assist in onboarding new clients.
• Collaborate with internal teams to escalate and resolve complex customer issues.
• Assist in user training sessions and webinars, helping customers maximize the value of the product or service.
• Participate in customer success initiatives, such as engagement campaigns, retention efforts, and follow-up communications.

Skills Required:

• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• Customer service-oriented with a positive attitude.
• Ability to learn quickly and explain software-related queries in a simple, clear manner.
• Active listening skills to understand customer needs and provide tailored solutions.
• Familiarity with CRM tools or support ticketing systems is a plus.

Internship Benefits:

• Certificate of Completion 
• Letter of Recommendation 
• Real-World Experience
• Potential for Internal Hiring 
• Opportunity for Client Referrals 
• Access to mentorship and training from staff.
• Work in a flexible, remote-friendly environment.
• Exposure to industry-standard CRM and customer support tools.
• Develop communication, problem-solving, and client relationship management skills.
• Opportunity to work in a dynamic, customer-facing role that enhances interpersonal and professional skills.

This internship is perfect for undergraduate or fresh graduates looking to gain real-world experience in Customer Success/Support while working in a dynamic environment.

Duration: 160 hours for part-time / 200 hours for full-time (This internship is unpaid)

🚀 Ready to gain valuable experience? Apply now: jobs@andyaudate.com Email Subject: Interested or Applying for Customer Success/Support Internship Program

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