Do you love crafting exceptional guest journeys? Ready to bring your leadership and creativity to a world-class brand? Join Embassy Suites Napa Valley , a beautifully landscaped all-suite hotel just one mile from downtown and minutes from world-renowned wineries. As Director of Hotel Operations , you’ll lead key departments—including Front Office, Housekeeping, Engineering and Food & Beverage—driving service excellence, team engagement, and operational performance. A hands-on leader, you’ll play a critical role in delivering memorable stays and shaping the guest experience. Currently in the final stages of a major renovation and rebranding to Curio Collection by Hilton (early 2026), we’re redefining Napa hospitality with curated programming, elevated culinary experiences, a luxurious spa, and serene meditation gardens across our 7-acre resort. Hilton has been named the #1 World’s Best Workplace by Great Place to Work & Fortune. Come for the job, thrive in your career, and help us Make the Stay. What will I be doing? As the Director of Hotel Operations , you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Lead, direct and manage daily hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and standards, coordinating capital improvements and property improvement plans, responding to guests inquiries and resolving concerns, and meeting participation and facilitation Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Recruit, interview and train team members The annual salary range for this role is $125,000 - $135,000 and is based on applicable and specialized experience.
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...hours a week (earliest start 8am, latest end 7pm). Must have flexible availability, ability to work a couple days during the week.... ...application. Opt out anytime. Msg & data rates may apply. Powered by Homebase . Free employee scheduling, time clock and hiring tools.