Job Overview: As a Franchise Business Consultant, you will play a pivotal role in supporting and guiding franchisees to ensure operational efficiency, growth, and adherence to brand standards. You will work closely with both prospective and existing franchisees to provide strategic advice, troubleshooting, and solutions to optimize business performance. This role requires a combination of operational expertise, relationship-building skills, and a deep understanding of the franchise business model. Key Responsibilities Franchisee Suppor t: Provide ongoing support to franchisees, including troubleshooting operational challenges, advising on marketing strategies, and ensuring adherence to franchise standards and procedures Training & Developmen t: Conduct initial and ongoing training for franchisees and their teams on business operations, product/service offerings, customer service, and other key performance areas Operational Analysi s: Evaluate franchisee operations through regular assessments and audits, providing recommendations to optimize profitability, efficiency, and compliance with franchise guidelines Business Growt h: Work with franchisees to develop business strategies aimed at driving growth, increasing sales, and improving customer retention Franchise Performance Monitorin g: Monitor franchise performance metrics, track KPIs, and identify areas of improvement or opportunity. Report findings to the franchise development team and corporate leadership Market Insights & Best Practice s: Share industry trends, competitor analysis, and best practices to help franchisees stay competitive in their local markets New Franchisee Onboardin g: Assist in the integration of new franchisees into the system, ensuring they understand operational procedures, marketing strategies, and growth objectives Franchisee Relation s: Foster strong, supportive relationships with franchisees, acting as their key point of contact for operational guidance and business advice Conflict Resolutio n: Resolve operational disputes or challenges between the franchisee and corporate, ensuring compliance with franchise agreements while maintaining a positive relationship Qualifications Education: Bachelor's degree in Business Administration, Management, Marketing, or a related field. Advanced certifications or MBA is a plus Experience 3+ years of experience in a consulting or franchise management role, ideally within a multi-unit or franchise environment Demonstrated ability to drive business performance through analysis, strategy, and operational support Strong understanding of franchise models and legal consideration Leap Brands
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