Insurance Customer Service Representative Job at Sitel, Augusta, GA

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  • Sitel
  • Augusta, GA

Job Description

  • *Become a Customer Service Expert**
  • * Insurance Customer Service Representative**
Req ID#: 146848 Augusta, GA, US ** Insurance Customer Service Representative** Customer Service **Job Summary** At Sitel Group, we invest in our associates and provide the training, materials and support you need to become licensed, at no cost to you. This is an opportunity to join a global network of customer experience experts and gain lifelong skills that will set you up for success at Sitel - or wherever your career takes you! This position includes free multi-state licensing with opportunities for year-round, full-time employment at the conclusion of the OEP season. There is no cold-calling!
  • *Primary Job Responsibilities**
  • Interact with customers, clients, insurance carriers and internal sources to provide coverage information
  • Complete a variety of day-to-day client service transactions, including policy endorsements, certificates, binders, cancellations or other necessary tasks as needed
  • Evaluate client needs and research to answer inquiries and make appropriate coverage recommendations
  • Complete carrier certifications to obtain Ready to Sell Status for multiple insurance providers
  • Utilize tools and applications to complete needs assessments
  • Resolve customer objections and offer additional benefits packages that provide increased coverage and cost savings
  • Weekly review of quality standards and performance
  • *Qualifications & Experience**
  • Ability to complete pre-licensing course and pass the applicable resident state exam
  • Ability to pass the Insurance Application Form background screening as applicable by state
  • Organized self-starter who is dedicated to studying on their own and comfortable in a continuous-learning environment
  • Strong communication skills, including the ability to toggle between screens while chatting with the member
  • Exceptional customer service skills
  • Experience in Customer Service, Healthcare, Insurance or related field preferred
  • High school diploma (higher education preferred)
  • Must pass a background check and drug screening
  • * Insurance Customer Service Representative**
  • *Benefits and perks of working with Sitel Group:**
A flexible hybrid model with the option to work on-site and from home (as available) Full-time and part-time availability Paid training Career growth opportunities - more than 90% of our non-agent positions are filled internally Medical and dental benefits for full-time employees Employee discounts and more!

Job Tags

Full time, Part time, Flexible hours,

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