Job Description

JOB DESCRIPTION

Our client is a top food safety solutions customer committed to keeping companies and their customers safe from food borne illnesses. They have just opened a brand new facility in Lutz, FL just outside of Tampa are are looking for an Operations Administrator to help support their team. This person is a primary contact with customer personnel with ultimate responsibility

for satisfactory results in customer plants. The Operations Administrator uses effective

communication, organization and work ethic combined with technical knowledge and capability to ensure customer satisfaction, optimum performance of installed technology, and high customer satisfaction with the entire customer “experience”.

Compensation: $20-26/hr

Responsibilities include:

Operations

• The Operations Administrator is "The" On-Site Representative of the Operations Center.

• Operates food safety interventions in food production facilities

• Monitors & assesses food production plant activity, initiates activity to ensure process integrity

• Follows SOP "rules" to ensure optimal food safety outcomes

• Initiates communication to advise and/or correct production issues

• Develops & creates Standard Operating Procedures (SOP) and work instructions (WI)

• Maintains logs and procedures for documenting activity and system details

• Prepares charts and graphs, summaries of activity and outcomes/results

• Prepares and transmits daily operations reports to management and customer distribution

• Maintains and updates customer and prospect databases daily

• Reads and prepares clips from trade news sources daily

Administrative

• Creates a positive, professional, and supportive work environment and team culture

• Participates in recruitment and hiring of operations specialists, interns, and other team members

• Supports operations specialists for personal, professional and work performance growth.

• Conducts on-boarding training of new employees and customers

• Coordinates calendars, travel, scheduling, managing emails, filing, and any other administrative tasks

• Responds to customer and associate requests for information and/or support.

• Prepares monthly reports to management, participates in and contributes to quarterly manager

meetings.

• Completes special projects as appropriate

Communication

• Develop & create training materials

• Contributes to the development of marketing materials

• Leads facility tours and represents at community and industry meetings

• Prepares and presents educational multi-media materials to groups, customers, employees

Teamwork

• Is a positive energy working with employees, suppliers, contractors, consultants.

• Provides a positive example of their culture to new employees who join the company.

• Active participant in weekly team meetings every Friday morning to coordinate & plan activity.

Expected Results

• Creates a positive, professional impression upon customers, prospects, and coworkers.

• Produces and distributes “Operations Reports” for assigned customers daily at 10am.

• Performs remote monitoring of customer systems and manages appropriately.

• Maintains friendly, positive, professional relations with customer personnel.

• Maintains company computer, cell phone and other equipment in good condition.

• Proactively reports needs for resources with sufficient detail to support expense.

• Performs work necessary to project a positive impression and experience to customers.

• Responds to emergent customer needs and requests in a positive professional manner.

• Asks for help.

Additional Responsibilities As in any position, additional responsibilities will evolve

and be assigned as individual experience and new needs of the business

develop.

REQUIRED SKILLS AND EXPERIENCE

.- Bachelor’s degree or equivalent experience

- Computer savvy and comfortable with the MS Suite (intermediate skills such as making a basic formula in Excel, Adobe PDF, Zoom, etc.)

- Someone interested in growth, personable, dependable, able to manage deadlines, good communication skills, collaborative

- Personal interest in their mission to protect consumers and someone who understands the weight of what they do and this position’s role in that

- Self-starter, positive energy, professional appearance, punctual, organized, and strong morals and ethical thinking

- Individual MUST be able to maintain Confidential Information

- Able to be onsite 5 days a week from 8-5

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