Job Description
OVERVIEW
The Records Operations Manager leads the daily operations of the Records Operations team, ensuring efficient and accurate management of records and information. This role requires a proactive and strategic leader who excels in team management, balancing the operational workloads with long-term projects, while fostering a culture of continuous learning. The Manager will create and maintain training materials and procedures for both internal team members and users throughout the Firm. The Manager will also support the development and implementation of department-wide policies and procedures. In collaboration with other teams, they will drive the integration of document management systems to optimize operational effectiveness.
RESPONSIBILITIES
Supervises and guides the Records Operations team, ensuring high performance, productivity, and smooth day-to-day operations;
Collaborates with the Associate Director of Records & Information Governance to develop, review, implement departmental policies and procedures to support best practices in records and information management;
Creates, updates, and maintains comprehensive training materials and procedure manuals for both Records Operations staff and end-users across the Firm, including attorneys and paralegals;
Leads orientation sessions for new attorneys and paralegals, providing them with foundational knowledge on records management services and systems;
Oversees the creation, organization and maintenance of physical and digital files to ensure compliance with Firm protocols and legal standards;
Conducts regular team meetings and participates in departmental discussions to promote clear communication, operational efficiency, and alignment with strategic goals;
Regularly updates the Firm's intranet with relevant information regarding records management processes, procedures, and services;
Assists in the recruitment, hiring and training of new Records Operations team members, ensuring alignment with departmental goals and standards;
Implements a progressive staff training program to support ongoing learning, skill development, and career growth within the team;
In collaboration with the Associate Director of Records & Information Governance, conducts annual performance evaluations for team members, providing feedback, setting goals and making salary recommendations. Addresses performance issues as needed, documenting and recommending disciplinary action when necessary;
Ensures adherence to general safety protocols and any departmental-specific safety procedures, ensuring a safe working environment for all;
Maintains strong working relationships with other support departments, facilitating collaborative efforts;
Actively participates in industry associations, conferences, and events to stay current on trends and innovations in records and information management; and
Performs other duties, as assigned.
QUALIFICATIONS Bachelor's degree in Information Management, Business Management, or a related field (or equivalent experience);
Eight or more years of related professional experience, including solid supervisory/managerial experience, ideally in a large law firm environment;
Proven experience in leading teams, managing performance, and fostering a culture of collaboration and continuous improvement;
Strong understanding of records management systems, document control processes, and compliance regulations;
Expertise in creating and delivering training materials for diverse audiences, with a focus on continuous professional development;
Excellent written and verbal communication skills with the ability to interact effectively with all levels of staff and stakeholders;
Strong analytical skills with the ability to identify and resolve issues in a timely and efficient manner;
Strong computer skills, including proficiency in Microsoft Office products, as well as knowledge of iManage or other legal-specific automated records management database;
Ability to understand, analyze, prepare and interpret reports for discussion with attorneys and Firm management;
Ability to work under pressure, manage multiple priorities and work within extremely tight deadlines; and
Ability to work additional hours as needed.
This position is located in our New York office, and currently has a hybrid work schedule, but that is subject to change. The estimated salary range for this position is $130,000 to $150,000. The actual salary offered will be based on a wide range of factors, including relevant skills, training, experience, education, and where applicable, licensure or certification obtained. Market and Firm factors are also considered. In addition to base salary and discretionary bonus(es), we offer a generous employee benefits package including, but not limited to, paid time off, medical, dental, vision care, 401(k) and substantial health club discounts. Cravath Swaine
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