Job Description
The Member Service Representative I is a Teller-centric role for the Credit Union. Our MSR I’s focus on the unapparelled opportunity to Embrace Change & Learning while conducting routine transactions such as deposits and withdrawals. Taking Personal Ownership, the MSR I proactively uses Critical & Creative Thinking to identify the needs of our Members, helping to develop a personalized solution through referrals.
Location: Concord, NH
Pay: $19/hr+ plus incentives
Full time: 40 hours. Including Saturday 8:30am-12:30pm, rotating schedule.
Voted Forbes list of America’s Best In-State Credit Unions 7 years in a row!
At Lighthouse, our core values drive our mission and vision. Our mission is to enrich and nourish the lives of others to create a community that’s Good for You, Good for All.
Role and Responsibilities:
Fulfills member requests and seeks opportunities for products and services while looking for ways to deepen member relationships and accomplish credit union objectives. Meets members' needs by using active listening to provide outstanding service and problem resolution, successfully referring further opportunities to branch partners.
Actively promotes all ancillary products for the protection of the member.
Accurately and efficiently processes deposits, payments, withdrawals, cashed checks, etc. in accordance with established policies and procedures while seeking opportunities to enrich our members lives by utilizing the member interaction program. Balances cash drawer/TCR. Handles all transactions with accuracy and courtesy, while maintaining privacy and security.
Minimum Qualifications Include:
Minimum six months customer service experience
Great communication skills
Previous cash handling experience
Ability to follow all regulations and compliance
High attention to detail
Working knowledge of Microsoft Office Suite
High School diploma or equivalent
Preferred Qualifications:
Previous Credit Union or banking experience
Other Requirements:
Occasional travel for continued training, meetings and/or branch support.
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Benefits We Offer:
Employee loan discount
Student loan/tuition assistance program
Comprehensive medical/dental/vision +
PTO and paid federal holidays
Weekly paychecks
401k plan with employer match/profit sharing
Participation in Retail Sales Incentive Program
Additional Perks:
Continued training and advancement opportunities
Balanced/Predictable schedule; all locations close at 5pm and on Sundays
Opportunity to join our many employee created Engagement Groups (e.g. Pride at Work, Women in Leadership, Book Club, Running & Walking)
Local Volunteer Opportunities with employer contributed Volunteer Day
Company Outings and annual Summit
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Equal Opportunity Employer
Job Tags
Holiday work, Full time, Local area, Sunday, Saturday,