Virtual Support Technician Work From Home Job at Sodecia, Auburn, AL

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  • Sodecia
  • Auburn, AL

Job Description

Job Summary:We are seeking a reliable and tech-savvy Virtual Support Technician to provide remote technical assistance to users across various systems and platforms. As a key member of our remote support team, you will diagnose issues, guide users through solutions, and ensure smooth operation of IT servicesall from a virtual environment.Key Responsibilities:Provide first-line remote technical support via phone, email, or chat.Troubleshoot hardware, software, and connectivity issues on Windows, macOS, and mobile platforms.Assist with user account setup, password resets, and access management.Log and track support requests using a ticketing system (e.g., Zendesk, Freshdesk, ServiceNow).Escalate unresolved issues to higher-level technicians or specialized teams.Maintain detailed documentation of support interactions and solutions.Educate users on basic system usage and best practices.Support remote deployment of updates, patches, and tools.Collaborate with other IT staff to improve support processes and efficiency.Qualifications:High school diploma or equivalent required; IT certifications (CompTIA A+, Microsoft, Google IT Support) are a plus.1+ year of experience in remote or in-person technical support.Proficiency with common operating systems, remote desktop tools, and ticketing systems.Strong customer service and problem-solving skills.Excellent written and verbal communication.Ability to work independently in a home-based environment.
recblid b8q9ytuvsxnjrs45pwmyozui00ye1k

Sodecia

Job Tags

Remote job,

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